Privacy Policy

1. Introduction & Commitment to Patient Confidentiality

At Arihant Hospital (located on Haridwar Bypass Road, Dehradun), we regard patient privacy and data security with the utmost seriousness. As an NABH-certified super speciality healthcare center, we adhere to strict clinical confidentiality guidelines, applicable Indian healthcare laws, and digital data protection standards. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal and medical information when you visit our website, utilize our digital booking systems, or interact with our clinical concierge services.

2. Information We Collect

To provide safe, efficient medical care, emergency coordination, and seamless administrative support, we may collect the following categories of information:

• Personal Identification Details: Full name, age, gender, residential address, email address, and WhatsApp/mobile phone number submitted via our appointment or second-opinion forms.
• Medical & Clinical Information: Symptoms, medical history, prior diagnostic reports, prescription files, or health inquiries uploaded voluntarily for second opinions or doctor consultations.
• Insurance & Financial Documentation: TPA health insurance policy cards, ECHS/CGHS registration details, or identity verification documents required for cashless hospitalization processing.
• Technical & Usage Data: Browser type, IP address, device information, and pages visited on our website gathered through cookies and analytics tools to optimize user experience.

3. How We Use Your Information

Your information is handled strictly for healthcare service delivery and operational improvements, including:

• Scheduling and confirming outpatient department (OPD) appointments, priority consultations, and diagnostic tests.
• Facilitating clinical reviews and coordinating second opinions with our senior medical directors and specialists.
• Processing cashless insurance pre-authorizations, TPA claims, and government panel verifications (ECHS, CGHS, Ayushman PMJAY).
• Communicating crucial appointment updates, medical reports, or emergency care notifications via phone, SMS, or WhatsApp.

4. Data Security & Confidentiality Protections

We implement robust administrative, technical, and physical security measures—including encrypted database storage, secure server forms, and restricted staff access controls—to protect your medical records against unauthorized access, alteration, disclosure, or destruction. Electronic health data is handled in alignment with recognized clinical privacy standards.

5. Sharing of Information

Arihant Hospital does not sell, rent, or trade your personal or medical data to third parties. Information is shared strictly under the following controlled circumstances:

• Medical Personnel: With treating physicians, surgeons, nurses, and diagnostic technicians involved directly in your hospital care.
• Insurance & Third-Party Administrators (TPAs): With authorized insurance providers strictly for processing cashless medical claims and pre-authorizations as requested by you.
• Legal Compliance: When required by statutory authorities, court orders, or mandatory public health reporting regulations in India.

6. Patient Rights & Contact Information

You have the right to request access to, correction of, or deletion of your personal contact data held by our digital desk. If you have any questions, concerns, or grievances regarding this Privacy Policy or how your data is managed, please contact our hospital administration desk: